Refund Policy

1. Return & Exchange Conditions
Applicable within 7 days from the date of receipt if:

• The product is 100% brand new

• Includes full box, manuals, tags, and accessories

• There is a manufacturer defect or the wrong item was delivered

2. Cases Not Eligible for Return/Exchange

• Products that have been used

• Scratches or damage caused by external impact

• Customized or engraved products

3. Return/Exchange Process

• Contact the shop via email/hotline

• Provide an unboxing video + photos of the product’s condition

• Send the product back to the shop’s address

• The shop will inspect and respond within 2–3 days

4. Return/Exchange Fees

• Shop’s fault: free of charge

• Customer wants to exchange for another model: shipping fees will be covered by the customer

5. Refunds

• Refunds are processed within 3–7 days after the return/exchange is approved

• Refunded to the bank account or e-wallet according to the original payment method